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Domestic & Family Violence System Coordination Facilitator

Job No: MCS905
Location: Caboolture

Are you passionate about making a genuine difference in the lives of families? When you join Mercy Community, you are joining a team that is united by our desire to make a difference.  We learn and experience something new every day, and are supported by the professionalism and spirit of our colleagues and our organisation. 

Our Families & Young People Services team currently have a vacancy for Part Time (53 hours per fortnight) Domestic & Family Violence System Coordination Facilitator. This position will be based from our Caboolture office, providing support to this region.

The Role…

We are seeking a motivated, and proactive facilitator to raise awareness of the Moreton Bay Domestic and Family Violence Systems Coordination (MBDFVSC) program within the community and develop contemporary, joined up responses across agencies, by liaising with a broad network of stakeholders who are responsible for the triage, support and responses to people affected by Domestic and Family Violence. In this role you will:

  • Respond to case specific support requests, including occasional direct client contact;
  • Screen and assess risk and needs of victims and their children, through partnering with the victim and establishing perpetrator patterns of behaviour, generally via an engaged agency;
  • Provide information, advice, referral and linkage to relevant services, as appropriate to the assessed level of need;
  • Undertake sector mapping and raise awareness of DVSC and its members;
  • Disseminate information and seek input from DVSC members;
  • Support the integration of joint case management processes;
  • Support communication and inter-agency processes regarding timely client responses;
  • Participate in DVSC cooperative meetings and activities as required;
  • Assist with and promote common risk framework design, implementation and use;
  • Assist with and promote information sharing guidelines and protocols.

About You…

  • Tertiary qualifications in Social Work, Behavioural Sciences, Psychology or related discipline
  • You must have experience in conducting safety and risk assessments using a DFV framework, working the DFV service system with perpetrators and/or victims (including children), community and other key stakeholder
  • Sound understanding and knowledge of the Queensland Domestic Family Violence system
  • An understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and the issues which impact upon them in contemporary society together with a commitment to culturally competent engagement and practice
  • Computer literacy at an intermediate level, with the ability to use a range of computer systems database and MS Office
  • Demonstrated experience, skills and knowledge in engaging, building rapport and trust quickly, listening effectively and managing behavioural responses professionally, including a demonstrated ability to communicate sensitively and effectively
  • Demonstrated ability to work in authentic partnership with other professionals and organisations; including dialogue, negotiation and conflict management skills in critical decision-making processes
  • Problem-solving approach to work with a focus on moving toward shared resolutions in relation to key issues affecting the individual and family impacted by DFV
  • A well developed, ability to complete rapid needs and risk assessments that respond to individuals and services DFV need and communicate these assessments clearly and effectively
  • Excellent communication, both verbal and written skills, to develop and maintain effective relationships with key internal and external stakeholders
  • Exceptional time management skills within a demanding environment, with the ability to balance and prioritise various stakeholder priorities, client engagement and administrative requirements
  • Ability to maintain confidentiality when providing a service to clients and external stakeholders from culturally diverse backgrounds
  • A Queensland Drivers Licence, ability to obtain positive notice in the Working with Children Check (Blue Card), positive Police Check and any other legislatively required personal history screening as required

 It is beneficial for candidates to have:

  • Experience in collaborative program arrangements with the Department, other service providers, and key stakeholders

 We’ll offer you…

  • The chance to make a genuine difference in people’s lives
  • The opportunity to increase your take-home pay by salary sacrificing
  • Continued professional development opportunities
  • Access to our Employee Assistance Program (confidential counselling service)
  • Career pathways for those wishing to grow within the company
  • A friendly and supportive work place

This position offers a competitive salary of $51,771 $54,114 (gross, pro rata on full time rate of $74,238-$77,598) in line with level 5 of our Enterprise Agreement.

About Us…

Mercy Community is a not-for-profit organisation, focussed on the provision of innovative and responsive services in the areas of child protection, multicultural community support, family mental health, community and residential based aged care and disability support services. We are a strongly committed team that works hard and truly lives our values – Mercy, Acceptance, Excellence, Dignity, Empowerment and Integrity.

We encourage and welcome candidates from all cultural backgrounds and recommend you visit our website at to find out more about Mercy Community.

If this sounds like the role for you, apply now via Please ensure your application includes an updated resume and a response to the requirements stated above within your cover letter (maximum of 2 pages).

Please apply immediately as we are seeking to fill these positions as soon as possible. Mercy reserves the right to interview suitable candidates and appoint to the position prior to the closing date of this campaign.

Please note that you must be eligible to work in Australia to be considered for this position. Employment is conditional upon maintaining a clear personal history screening checks throughout employment.


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